Refund policy
Last updated: June 1, 2026
At Zanviqo, we are committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, you may exercise your right of withdrawal as described below.
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving it, without providing any reason.
After cancellation, you have an additional 14 days to return the product.
Return Conditions
To be eligible for a return:
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The product must be unused.
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The product must be in its original condition.
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The product must be free from damage caused by use.
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The product should be returned in its original packaging whenever reasonably possible.
Return Procedure
Before returning an item, please contact us at:
Once approved, you will receive further return instructions.
Returns sent without prior contact may not be processed.
Return Shipping Costs
Customers are responsible for the cost of returning items.
Refunds
Once we have received and inspected your returned item, you will receive a confirmation email.
If approved, your refund will be issued to the original payment method within 3–10 business days.
Damaged or Incorrect Products
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Whenever possible, include photos of the product and packaging so we can assess and resolve the issue promptly.
Exceptions
For hygiene reasons, used products may not be eligible for return if they are no longer in resalable condition.
Contact
For questions regarding returns or refunds, please contact: